Returns & Exchanges

We want you to love your en route jewelry, so we offer a 30-day window for returns and exchanges on all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless they arrive damaged.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided through the portal and securely pack your jewelry.

3

Ship It Back

Drop off your package at any authorized carrier location, ensuring the items are cushioned to prevent damage during transit.

4

Receive Your Refund

After our team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing