Frequently Asked Questions
Everything you need to know about your new favorite pieces.
What materials are used in En Route jewelry?
We use high-quality materials including 18k gold plating over brass or stainless steel, 925 sterling silver, and ethically sourced pearls and crystals to ensure durability and shine.
How long does shipping take?
Standard domestic orders typically arrive within 3-7 business days. International shipping times vary by location but generally take 7-21 business days.
Will your jewelry turn my skin green?
No, our jewelry is lead and nickel-free. We use high-quality plating techniques and base metals like stainless steel to prevent oxidation and skin irritation.
What is your return policy?
We offer a 30-day return window for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are final sale.
How should I care for my jewelry?
To maintain the longevity of your pieces, avoid contact with water, perfumes, and lotions. Store them in a dry place or the provided pouch when not in use.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.